The Bhutan tourist satisfaction index

Exploring Tourist Satisfaction with Mobile Experience Technology

[Abstract] Wireless access with handheld devices is a promising addition to the WWW and traditional electronic business. Handheld devices provide convenience, portable access, and large amounts of information to travelers. Tourism presents considerable potential for the use of new mobile technologies; however, limited research exists on mobile users’ perspectives with regard to satisfaction tow...

A Non-Standard Methodology to Measure Tourist Satisfaction (⋆) Una metodologia non standard per la misurazione della tourist satisfaction

The modern discipline of customer care is paying more and more attention on the centrality of customers in the modern business organization. It is even more true if we consider the tourist industry where the market globalization and the competition of the emerging Countries is getting more and more hard. Nowadays it is unimaginable to plan a new kind of touristic service/product not considering...

Tourist Attraction, Satisfaction, and Behavioral Intention of Industrial Tourist: Economic Factors as Moderator

This study examined the relationship between satisfaction and behavioral intention as they relate to tourist attractions in Taiwan. Structural equation modeling was conducted using data from 376 industrial tourists. The findings reveal that the only the effects of tourist attraction, but also satisfaction, on behavioral intention, are supported. Furthermore, economic factors play a moderating r...

Assessing Tourist Experience Satisfaction with a Heritage Destination

Kemeny’s Axiomatic Approach to Find Consensus Ranking in Tourist Satisfaction

The tourist satisfaction aims at measuring the customer satisfaction of a particular kind of service: tourism. In order to either detect the tourists satisfaction or point out the best possible alternatives to meet their needs, they have been asked to order a series of actions sorted by dimension. The collected data have been processed through an axiomatic vision introduced by Kemeny, because w...